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Editorial Paul Jebb GUEST EDITOR

Transforming care is everyone’s business Welcome to this special issue of Nursing Standard focusing on transforming the patient experience of care – a subject close to my heart. This concept is also very much at the heart of the NHS Five Year Forward View (along with safety and effectiveness of care). I recommend every nurse reads this document – it’s one of the most exciting vision statements for a very long time. ALL OF US IN HEALTH CARE Many care providers are doing great MUST ARTICULATE WHAT WE work to enhance the experience of DO AND THE IMPACT IT HAS care, both for those who receive it and those who provide it.

All of us in health care must articulate what we do and the impact it has on patients, families, friends and carers. A key part of that is getting feedback. This includes qualitative and quantitative data on those who access our services. Capturing this feedback is not easy and it is uncomfortable at times for both individuals and organisations. But hearing from those who use our services, especially from more vulnerable groups, is essential and it is in our gift as nurses to ensure every voice is heard. Using this feedback to drive change in culture and care is a priority and sustaining that change is vital to ensuring healthcare services are truly people-focused. Use of feedback will be a top priority under the new Nursing and Midwifery Council revalidation scheme. Feedback from others, as well as reflecting on our own practice in conjunction with the new code of conduct, will ensure that we as a profession continue to deliver high quality, competent, compassionate care to all. Enhancing the experience of care for patients also includes enhancing the staff experience. This is a must because without happy staff you will not have happy patients. Transforming the experience of care is everyone’s business: all staff groups, professions, regulators, employers and individuals have a role to play. Paul Jebb is experience of care professional lead at NHS England See pages 15-28 for our special supplement on the patient experience

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