Editorial Editor Nick Lipley Tel: +44 (0)20 8872 3166 Email: [email protected] Managing director Rhonda Oliver Editor in chief Jean Gray Senior editor Gary Bell Assistant editor Sophie Blakemore Head of production Fiona Maclean Senior production editor Julie Hickey Art directors Ken McLoone, Paul Swainson Picture editors Helen Jones, Karen Gordon Digital director John Day IT and new media manager Alex Oldfield Web editor Amanda Carter
A fresh start for everyone
ADMINISTRATION Administration manager Helen Hyland Email: [email protected] Administration assistant Sandra Lynch BUSINESS UNIT Commercial director Tony O’Rourke PA to commercial director Angelina George Head of marketing Helen Sumner Deputy head of marketing Michelle Day Marketing executive Louise Wilkinson Group educational projects manager Laura Downes Display advertisements Tel: +44 (0)20 8872 3123 Advertisement and sponsorship sales manager Neil Hobson Senior sponsorship and advertising specialist Julia Gomersall Advertisement and sponsorship executives Rachel Fisher, Kelly Smith Advertisement production executive Sally Gauntlett Classified advertisements Tel: +44 (0)20 8423 1333 Classified advertisement manager Andy McCallum Sales project specialist Freddie Collier Classified advertisement executives Mandy Croggon, Shona Gethin
When times get tough, one of the best ways to work through them is to gather your colleagues around you and pull together to face the onslaught as a team. However, research by Reynolds et al (page 24) shows that this doesn’t always happen. According to their findings, horizontal violence – aggressive behaviour among peers on the same power level – is a significant problem between nurses working in fast-paced, stressful environments.
CONSULTANT EDITOR Debbie Mazhindu Reader in clinical nursing practice and innovation at Buckinghamshire New University and Imperial Healthcare NHS Trust, London EDITORIAL ADVISORY BOARD Jane Brookes Ward manager (paediatric medical), Nottingham Children’s Hospital, Nottingham Geraldine Cunningham Associate director of culture change, Barts Health NHS, London Naomi Elliott Director of international initiatives, school of nursing and midwifery, Trinity College Dublin Gemma Ellis Consultant nurse in adult critical care, Cardiff and Vale University Health Board Jenny Kay Director of quality, Merton Clinical Commissioning Group, London Anastasia Mallidou Assistant professor, school of nursing, University of Victoria BC, Canada Ada ter Maten Nurse researcher, Rotterdam University of Applied Sciences, Institute of Healthcare, Netherlands Niall McCrae Lecturer at the Florence Nightingale School of Nursing and Midwifery, King’s College London Elaine Strachan-Hall Registered nurse, South Warwickshire Clinical Commissioning Group Governing Body Donna Swinden Senior therapist, Tees, Esk and Wear Valleys NHS Foundation Trust Frances Wong Professor (school of nursing) and associate dean (faculty of health and social sciences), Hong Kong Polytechnic University, HK, China Haiou Xia Professor at the school of nursing, Fudan University, China
Although their study was restricted to the perinatal department of a US hospital, the researchers report that peer-to-peer abuse has been widely documented between healthcare professionals in various countries and settings. They urge nurse managers to create workplace environments where nurses feel supported to practice their skills without taking out their frustrations or anxieties on their colleagues. If evidence is needed that working as a team is more beneficial, turn to page 18 where Stoddart et al exemplify what can be achieved when nurses act as a unit to improve care for patients.
NURSING MANAGEMENT RCN Publishing Company, The Heights, 59-65 Lowlands Road, Harrow-on-the-Hill, Middlesex HA1 3AW Nursing Management is indexed, abstracted and/or published online in the following media: British Nursing Index, Medline and Ovid ABC APPLICATION APPROVED 6,364 (Jan-Dec 2012) SUBSCRIPTION DEPARTMENT Royal College of Nursing Journal subscription department, Copse Walk, Cardiff Gate Business Park, Cardiff CF23 8XG. Tel: 0345 772 6100 Personal rates for print edition: from £66 a year in the UK and Europe, and from £121 a year in the rest of the world. Institutional print edition rates: from £446 a year Email: [email protected] ©2014 RCN Publishing Company Ltd. All rights reserved. Not to be copied, transmitted or recorded in any way, in whole or part, without prior permission of the publishers. ISSN 1354-5760 (print). ISSN 2047-8976 (online) Printed by Stephens and George, Merthyr Tydfil Acceptance of an advertisement does not constitute a recommendation or an endorsement of a product or service, either by the RCN or RCN Publishing nm.rcnpublishing.com
NURSING MANAGEMENT
Aggressive behaviour is a significant problem between nurses working in fast-paced, stressful environments
Sophie Blakemore Assistant editor
Their article describes the introduction of care and comfort rounds at an acute hospital in NHS Forth Valley, Scotland, and how this has boosted staff satisfaction with their care delivery, as well as the satisfaction of patients, their families or carers with the care they are now receiving. The authors state that commitment to front line improvement needs a ‘systematic and informed team approach’ – something that was achieved successfully in this case to the benefit of all involved. It seemed that 2013 was a year of turmoil and bad press for the nursing profession, with the Francis Report into Mid Staffordshire Hospital, the subsequent Keogh report, the Clwyd report into hospital complaints and the Liverpool Care Pathway review dominating the headlines. After so much negativity, a new year is an opportunity for a fresh start, but this means collaborating and co-operating in teams and departments to showcase the best of the profession. Let’s make 2014 a year that nursing can be proud of.
Our mission Nursing Management inspires and shares professional excellence in nursing leadership and patient care. The journal is editorially independent and opinions expressed in it do not necessarily reflect the policy of the RCN, nor that of any contributor’s employing organisation, unless specifically stated.
Follow us: @NSComment
Read more at: nursingblog.rcnpublishing.co.uk
Visit us at: Nursing Management February 2014 | Volume 20 | Number 9
Downloaded from RCNi.com by ${individualUser.displayName} on Oct 06, 2015. For personal use only. No other uses without permission. Copyright © 2015 RCNi Ltd. All rights reserved.
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A fresh start for everyone
ADMINISTRATION Administration manager Helen Hyland Email: [email protected] Administration assistant Sandra Lynch BUSINESS UNIT Commercial director Tony O’Rourke PA to commercial director Angelina George Head of marketing Helen Sumner Deputy head of marketing Michelle Day Marketing executive Louise Wilkinson Group educational projects manager Laura Downes Display advertisements Tel: +44 (0)20 8872 3123 Advertisement and sponsorship sales manager Neil Hobson Senior sponsorship and advertising specialist Julia Gomersall Advertisement and sponsorship executives Rachel Fisher, Kelly Smith Advertisement production executive Sally Gauntlett Classified advertisements Tel: +44 (0)20 8423 1333 Classified advertisement manager Andy McCallum Sales project specialist Freddie Collier Classified advertisement executives Mandy Croggon, Shona Gethin
When times get tough, one of the best ways to work through them is to gather your colleagues around you and pull together to face the onslaught as a team. However, research by Reynolds et al (page 24) shows that this doesn’t always happen. According to their findings, horizontal violence – aggressive behaviour among peers on the same power level – is a significant problem between nurses working in fast-paced, stressful environments.
CONSULTANT EDITOR Debbie Mazhindu Reader in clinical nursing practice and innovation at Buckinghamshire New University and Imperial Healthcare NHS Trust, London EDITORIAL ADVISORY BOARD Jane Brookes Ward manager (paediatric medical), Nottingham Children’s Hospital, Nottingham Geraldine Cunningham Associate director of culture change, Barts Health NHS, London Naomi Elliott Director of international initiatives, school of nursing and midwifery, Trinity College Dublin Gemma Ellis Consultant nurse in adult critical care, Cardiff and Vale University Health Board Jenny Kay Director of quality, Merton Clinical Commissioning Group, London Anastasia Mallidou Assistant professor, school of nursing, University of Victoria BC, Canada Ada ter Maten Nurse researcher, Rotterdam University of Applied Sciences, Institute of Healthcare, Netherlands Niall McCrae Lecturer at the Florence Nightingale School of Nursing and Midwifery, King’s College London Elaine Strachan-Hall Registered nurse, South Warwickshire Clinical Commissioning Group Governing Body Donna Swinden Senior therapist, Tees, Esk and Wear Valleys NHS Foundation Trust Frances Wong Professor (school of nursing) and associate dean (faculty of health and social sciences), Hong Kong Polytechnic University, HK, China Haiou Xia Professor at the school of nursing, Fudan University, China
Although their study was restricted to the perinatal department of a US hospital, the researchers report that peer-to-peer abuse has been widely documented between healthcare professionals in various countries and settings. They urge nurse managers to create workplace environments where nurses feel supported to practice their skills without taking out their frustrations or anxieties on their colleagues. If evidence is needed that working as a team is more beneficial, turn to page 18 where Stoddart et al exemplify what can be achieved when nurses act as a unit to improve care for patients.
NURSING MANAGEMENT RCN Publishing Company, The Heights, 59-65 Lowlands Road, Harrow-on-the-Hill, Middlesex HA1 3AW Nursing Management is indexed, abstracted and/or published online in the following media: British Nursing Index, Medline and Ovid ABC APPLICATION APPROVED 6,364 (Jan-Dec 2012) SUBSCRIPTION DEPARTMENT Royal College of Nursing Journal subscription department, Copse Walk, Cardiff Gate Business Park, Cardiff CF23 8XG. Tel: 0345 772 6100 Personal rates for print edition: from £66 a year in the UK and Europe, and from £121 a year in the rest of the world. Institutional print edition rates: from £446 a year Email: [email protected] ©2014 RCN Publishing Company Ltd. All rights reserved. Not to be copied, transmitted or recorded in any way, in whole or part, without prior permission of the publishers. ISSN 1354-5760 (print). ISSN 2047-8976 (online) Printed by Stephens and George, Merthyr Tydfil Acceptance of an advertisement does not constitute a recommendation or an endorsement of a product or service, either by the RCN or RCN Publishing nm.rcnpublishing.com
NURSING MANAGEMENT
Aggressive behaviour is a significant problem between nurses working in fast-paced, stressful environments
Sophie Blakemore Assistant editor
Their article describes the introduction of care and comfort rounds at an acute hospital in NHS Forth Valley, Scotland, and how this has boosted staff satisfaction with their care delivery, as well as the satisfaction of patients, their families or carers with the care they are now receiving. The authors state that commitment to front line improvement needs a ‘systematic and informed team approach’ – something that was achieved successfully in this case to the benefit of all involved. It seemed that 2013 was a year of turmoil and bad press for the nursing profession, with the Francis Report into Mid Staffordshire Hospital, the subsequent Keogh report, the Clwyd report into hospital complaints and the Liverpool Care Pathway review dominating the headlines. After so much negativity, a new year is an opportunity for a fresh start, but this means collaborating and co-operating in teams and departments to showcase the best of the profession. Let’s make 2014 a year that nursing can be proud of.
Our mission Nursing Management inspires and shares professional excellence in nursing leadership and patient care. The journal is editorially independent and opinions expressed in it do not necessarily reflect the policy of the RCN, nor that of any contributor’s employing organisation, unless specifically stated.
Follow us: @NSComment
Read more at: nursingblog.rcnpublishing.co.uk
Visit us at: Nursing Management February 2014 | Volume 20 | Number 9
Downloaded from RCNi.com by ${individualUser.displayName} on Oct 06, 2015. For personal use only. No other uses without permission. Copyright © 2015 RCNi Ltd. All rights reserved.
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